Our Gaurantees

Exchange Policy

We take great care and pride in the selection and quality of our range. Gold and diamond jewellery purchased from us (excluding custom designed items) may be exchanged or refunded within 30 days of purchase, provided it is returned in its original condition. Please note that a watch can only be refunded or exchanged if it has never been worn and provided that it is brought back with its original packaging.

Limited Guarantee Certificate

We hereby guarantee that every item of jewellery purchased from Déonne le Roux Jewellers has been manufactured according to trusted modern production methods and has been subjected to comprehensive quality control. Should damage nevertheless take place that can be traced back to errors in material or production, we offer a one-year limited guarantee from the date of purchase. Please be informed that damage occurring as a result of normal wear and tear, accidents, mishandling or abusive use cannot be considered an error.

The Kimberly Process

The diamond industry established the Kimberley process to prevent the trade of conflict diamonds. Today, well over 99% of the world’s diamond supply is certified to be from sources that are free from conflict. As one of its major resources, diamonds are helping transform Africa and the lives of its people. At Déonne le Roux Jewellers we fully subscribe to the Kimberly process. We deal exclusively with suppliers who follow the guidelines of the Kimberly process to assure that all the diamonds we sell are conflict-free.

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